For video customer support
Customers can share their screen without live Zoom calls.
For hiring interviews
Screen candidates’ responses before before committing to live interviews.
For coaches & teachers
Work with students & clients on video without the calendar chaos.
For remote teams
1-on-1s, standups, and group calls without disruptive meetings.
Let customers send you their screen recordings. Zero friction.
The easiest way to ask customers to send you their screen recordings so you can resolve their support issue efficiently.
Video-based customer support doesn’t need to be a hassle.
It would be impossible to scale customer support if you’re hopping on live Zoom calls to troubleshoot each customer’s technical issue.
Likewise, it’s a show-stopping experience to ask your customer to figure out how to record their screen and send you back that recording.
You need to solve customer’s issues fast—with as little friction as possible!
Easy for your customers.
Nothing to download, install or sign up for. They record their screen in 2 clicks.
Works with your helpdesk & email
Drop ZipMessage links into a regular email or helpdesk ticket.
You, your customer, and multiple contributors can post camera, screen, or text messages to a single, threaded conversation.
Your customers interact with your brand, your colors, in a seamless, customer support experience.
Export or embed videos
Embed vidoes in your Knowledge Base articles or elsewhere. Download and save videos for use later.
Control who can see what
Invite-only or viewable by anyone with the link. You’re in control of who can view and reply to a message.
ZipMessage works where you work.
Seamless integrations with all the tools you use in your every-day remote workflow.