For better customer support

Let customers send you their screen recordings. Zero friction.

The easiest way to ask customers to send you their screen recordings so you can resolve their support issue efficiently.

1
Share your ZipMessage link with a customer to invite them to a conversation.
2
They record their response with just 2 clicks. Nothing to download or install.
3
Continue the conversation asynchronously.
zipmessage.com / yourname
Camera
Screen
Text
Record a message
video message sender
Emma
45 minutes ago
Trey
3 hours ago
video message sender

Video-based customer support 
doesn’t need to be a hassle.

It would be impossible to scale customer support if you’re hopping on live Zoom calls to troubleshoot each customer’s technical issue.

Likewise, it’s a show-stopping experience to ask your customer to figure out how to record their screen and send you back that recording.



You need to solve customer’s issues fast—with as little friction as possible!



Enter, ZipMessage.

Easy for your customers.

Nothing to download, install or sign up for. They record their screen in 2 clicks.

Works with your helpdesk & email

Drop ZipMessage links into a regular email or helpdesk ticket.

Threaded conversations

You, your customer, and multiple contributors can post camera, screen, or text messages to a single, threaded conversation.

Custom-branded experience

Your customers interact with your brand, your colors, in a seamless, customer support experience.

Export or embed videos

Embed vidoes in your Knowledge Base articles or elsewhere. Download and save videos for use later.

Control who can see what

Invite-only or viewable by anyone with the link. You’re in control of who can view and reply to a message.

ZipMessage works where you work.

Seamless integrations with all the tools you use in your every-day remote workflow.

Email Slack Helpdesk Project management Your website Social media SMS Zapier

The easiest way to let customers send you their screen recordings.

ZipMessage

Asynchronous video messaging software

© 2021 ZipMessage